Privacy Policy

This Privacy Policy explains how Pouchhut collects, uses, and protects your personal information when you visit our website or place an order with us. By using our website, you agree to the practices described below.

Information we collect

When you browse our store or place an order, we may collect the following information:

Order and account details: your name, billing and delivery address, and order history.
Contact details: your email address and phone number, so we can confirm orders and respond to enquiries.
Payment information: payment is processed securely by Shopify and our third-party payment providers. We do not store your full card details on our servers.
Technical and usage data: information collected automatically through cookies and analytics, such as your device, browser, and how you use our website.

How we use your information

We use the information we collect to:

Process, fulfil, and deliver your orders.
Communicate with you about your order, including confirmations and updates.
Respond to your questions and provide customer support.
Improve our website, products, and overall shopping experience.
Send you marketing or promotional communications where you have agreed to receive them. You can opt out at any time.

Payment processing

Payments are handled by Shopify and our payment providers using secure, encrypted connections. These providers process your payment information in accordance with their own privacy and security standards.

Order fulfilment

We use the personal information you provide to pick, pack, and dispatch your order, and to arrange delivery to the address you give us.

Cookies and analytics

Our website uses cookies and similar technologies to keep your shopping cart working, remember your preferences, and understand how visitors use our site. You can control or disable cookies through your browser settings, although some parts of the website may not function correctly if you do.

Email and communications

We may contact you by email regarding your orders, enquiries, or, where you have consented, marketing updates. Every marketing email includes an option to unsubscribe.

Your rights

You have the right to request access to the personal information we hold about you, and to ask us to correct or delete it. To make a request, please contact us using the details below and we will respond as required by applicable law.